I have just received my album, the process of ordering it could not have been easier or smoother. I requested a special size. I wanted the cover paper to fit in with my other albums. I asked for grey page paper and an envelope attached to the back cover. All were provided. My album is exactly what I ordered. It was mailed to New York City, it got here in two days in perfect condition. The cost was absolutely reasonable. The whole experience could not have been better.